Home Delivery FAQs
The vast majority of our 20,000+ products are available for home delivery straight to your door. There are some exceptions where the products are either too heavy or too bulky or where the Manufacturer restricts the online sale of their goods. STIHL operate an Online Sales Policy which all authorised STIHL dealers must abide by, this affects all Saws, Hedgetrimmers and Brushcutters capable of being fitted with a metal blade. STIHL stipulate, in the interest of the best service to customers, that we as the dealer provided a face-to-face hand-over to ensure that you as the customer are sold the correct machine, with proper instruction and you have the necessary information regarding safe operation. All other STIHL machines and products are available for home delivery.
We offer home delivery to UK Mainland for all products, and depending upon the weight and size of the good(s) being ordered we also offer home delivery to the Highlands and Northern Ireland. Unfortunately we cannot accept orders for overseas delivery.
Online orders over £50 receive Free delivery with orders of lesser value being charged at £5.95 inclusive of VAT where applicable.
Depending upon the weight and size of the good(s) being ordered we use either Royal Mail or Parcel Force to deliver your order to you. These are 48 hour services so please allow 3 working days for delivery from the time of placing your order.
Click & Collect FAQs
Your item(s) could be ready for collection within as little as 1 hour if during store opening hours, it all depends upon whether we have stock of the item at the store where you are wanting to collect from. We transport stock between our Congresbury and Wells stores twice a week on Tuesdays and Thursdays. At Checkout you will be advised when your item(s) will be available at your chosen store so you are able to decide whether you are able to wait or would perhaps like to travel to our other store to collect if you are in a hurry. Once you're order is ready to be collected we will send you an email letting you know - please ensure you wait until you receive a confirmation email from us before travelling to the store.
Click & Collect is a completely free service, we do not charge regardless of whether we need move the product from one store to another for you. You don't pay for the order until you collect it from store, leaving you free to change your mind. We hope that this service makes things easier for you by ensuring your item(s) are where you want them when you want them.
When your Click & Collect order is placed you will receive an email with your order details, once you have been contacted by us, again by email, to let you know that your order is ready for collection please bring along your Click & Collect order confirmation email (on your phone or printed whichever suits you).
If you do decide you no longer want the item(s) we would really appreciate it if you could please give us a call and let us know. Your Click & Collect order will be held until the end of 3 full working days from the day email confirmation is sent to advise the item(s) are available to be collected, if you haven't collected the item(s) by then and haven't been in touch to ask us to extend the reservation the item(s) will be put back in to stock.