The Country Blog

04 November 2020

COVID-19 LOCKDOWN TRADING INFORMATION

WE WILL BE OPEN FOR BUSINESS DURING LOCKDOWN.

As a retailer providing essential goods, both our Wells and Congresbury store are permitted to remain open and we will continue to allow customers to shop instore whilst continuing to follow COVID-secure guidelines.

Our opening hours will remain as normal, however we may at busy times limit the number of customers in store, so should we ask you to wait at the door, then your patience is appreciated.

For any customers preferring not to shop instore, we will continue to offer our Click & Collect service, where you can shop online and collect from your preferred store.

Thank you for your continued support.

31 May 2020

OUR STORES ARE RE-OPENING

As of Monday 1st June, our Wells and Congresbury stores will be opening their doors to the public.

To keep our staff and customers safe, we have introduced a number of social distancing and hygiene measures (Some of these measures may differ at our Congresbury store).

We will be limiting the amount of customers in the store at any one time, so please, if possible, try to shop alone. We will have a queuing area outside of our stores, with social distancing marks in place. So please be patient as you wait to be allowed into our stores.

On entering our stores please use our hand sanitisers which are cleary visible at our entry points. When shopping in our stores, please keep to social distancing guidelines and try to keep two metres away from other shoppers and staffand try to avoid passing each other in the aisles.

If asking for advice from a member of our teams with regards to Stihl garden machinery or other products in store, please keep a distance of two metres. Some members of our team may chose to wear a face mask and/or gloves when advising you face to face, please do not be offended, as we are only trying to keep you, our customers and our staff members safe.

Our till areas have now been fitted with protected perspex screens. Please stand behind the screens when being served and if possible, please pay by card.

We thank you for all of your support over the last couple of months, it has been a difficult time, and we thank you for your continued support as we re-open our doors.

Our opening hours will be returning to normal:

• Mon-Fri 8am-5.30pm
• Sat 8am-4pm
• Sun 10am-4pm.

Our CLICK & COLLECT service will still be available for customers who do not wish to enter our stores. Please visit our website to place your orders www.tincknellcountrystore.co.uk

Please note that any Click & Collect orders placed on Sundays for collection from our CONGRESBURY store may not be available to collect until Mondays. This is due to staffing levels in store.

22 May 2020

BANK HOLIDAY WEEKEND TRADING HOURS

It's the Bank Holiday Weekend!! Yippee!! Our stores are open for CLICK & COLLECT orders ONLY for the below trading hours. Have a great weekend and thank you for your continued support.

Saturday 23rd May:
Both stores OPEN (8am-4pm)

Sunday 24th May:
Both Stores CLOSED

Monday 25th May:
Wells Store OPEN (10am-4pm)
Congresbury Store CLOSED

DUE TO COVID-19, we are only operating via our online Click & Collect service. Please place your orders on our website for collection from your selected store.

29 April 2020

UPDATED TRADING INFORMATION DURING COVID-19

⭐️UPDATED TRADING HOURS DURING COVID-19⭐️

As of Monday 4th May 2020. Our store trading hours will be changing.

For the safety of all of our customers and staff our shop doors at both our Wells and Congresbury stores will remain closed to the public, but we will still be open for Click & Collect orders.

Our temporary trading ours for Click & Collect will be:

Monday-Friday 8am-5pm
Saturday 8am-4pm
Sunday CLOSED

We would like to thank all of our customers for their continued support during this difficult time and we look forward to welcoming you into our stores as soon as we feel it is safe to do so.

To place your Click & Collect orders for collection at either our Wells or Congresbury stores, please use our website .

16 April 2020

UPDATED TRADING INFORMATION DURING COVID-19

**UPDATED COVID-19 STORE TRADING INFORMATION**

WE ARE OPEN (but unfortunately our doors are closed)
CLICK AND COLLECT ORDERS ONLY

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday

06 April 2020

EASTER TRADING INFORMATION FOR EASTER WEEKEND

**UPDATED COVID-19 STORE TRADING INFORMATION FOR EASTER WEEKEND**

Our Wells and Congresbury Stores will be OPEN for CLICK & COLLECT ORDERS ONLY this Easter Weekend. However, our hours will be limited.

Thursday 9th April - 8am-4pm
Good Friday - CLOSED
Easter Saturday - 8am-4pm (CLICK & COLLECT ONLY)
Easter Sunday - CLOSED
Easter Monday - CLOSED

We will return to our temporary opening hours on Tuesday 14th April 8am-4pm.

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

TEMPORARY OPENING HOURS

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday

27 March 2020

UPDATED TRADING INFORMATION DURING COVID-19

**UPDATED COVID-19 STORE TRADING INFORMATION**

WE ARE OPEN (but unfortunately our doors are closed)
CLICK AND COLLECT ORDERS ONLY

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday

27 March 2020

UPDATED TRADING INFORMATION DURING COVID-19

WE ARE OPEN
(but unfortunately our doors are closed)

CLICK AND COLLECT ORDERS ONLY

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order

Please go to:
1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Wells store
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need

If you have any problems please call

01749 683150 – Wells store
01934 832318 – Congresbury Store

Please note our current opening times are
• Monday – Friday 8am – 4pm
• Saturday 8am – 2pm
• We are currently closed on Sundays

25 March 2020

TRADING INFORMATION DURING COVID-19

We are continuing to follow daily Government advice and implement measures to keep both our staff and customers safe. We kindly ask that you bear with our members of staff during this unprecedented time and thank you for your patience.

As a Hardware & Pet Supply Store we are allowed to remain open.

However we will be reducing our opening hours to

• Monday – Friday 8am – 4pm (Card & Click&Collect Only)
• Saturday 8am – 2pm (CLICK & COLLECT ORDERS ONLY)
• Sunday CLOSED

For Click&Collect please visit www.tincknellcountrystore.co.uk


From Wednesday 25th March 2020 we have implemented the following measures:

• Please only make the journey to us if it is essential as per the government guidelines
• We will not be accepting cash or cheques.
• The Shop staff may manage the number of Customers in the Store at any one time and may make you wait outside our store. If queuing outside the Store please respect the social distancing rules.
• Where appropriate we ask that customers return to their vehicles and wait for goods to be loaded.
• To keep contact to an absolute minimum we will not be serving any item that involves prolonged contact, e.g. we will not allow various sizes of Footwear to be tried on nor will we spend time advising on STIHL Tools.
• Due to the high volume of ‘Click & Collect’ orders being placed, we kindly ask that you wait until receiving a call/email from us stating that your order is ready for collection before visiting us. Please then call us with your order number when you are outside the store and ready to collect.


Wells 01749 683150 Congresbury 01934 832318


• Please help us keep our staff safe by standing at a safe distance away from our staff and adhere to the markers we have placed on the floor.
• We regret than during this time we will not be offering a local delivery service nor will we be accepting Garden Machinery for repairs/service until further notice.
• We are not accepting any Returns whatsoever on goods purchased during this period so as to protect our staff. Please only buy what you know you need.

We are reviewing these measures on a daily basis, so please keep checking our Facebook page and our website for any further updates. We’d like to thank all of our customers for their continued support during this time.

13 December 2019

LAST DAY FOR WEBSITE ORDERS

Are you a last minute shopper? Do you still need to get hold of those last minute Toys and Gifts? Then the following information is very important.

Our last day for accepting and processing Website orders for Christmas delivery will be Wednesday 18th December before 12pm. Any orders placed after this time can not be guaranteed to arrive with you before the Christmas.