The Country Blog

12 January 2021

TRADING INFORMATION DURING LATEST COVID-19 LOCKDOWN

As an essential store selling heating fuels, animal feed, pet feed and care products, our Wells and Congresbury stores will remain OPEN during this latest lockdown.

Current Opening Hours are:
Monday-Friday 8am-5.30pm
Saturday 8am-4pm
Sunday 10am-4pm

When shopping in store, we ask all shoppers to kindly wear a face mask at all times and please shop alone if possible, to limit numbers in store at any one time. Please also use the hand sanitisers provided and keep to social distancing guide lines while in store, keeping 2m apart from other shoppers and members of staff.

We do have a traffic light system in place, so during our busy periods, we may ask you to wait outside.

If you want to shop with us, but don't want to visit us in store, to minimise contact, our Click & Collect service is still available at both of our stores. Place your orders on our website and we will contact you as soon as your order is ready for collection.

Please also note, any website orders placed for home delivery, due to the impact of coronavirus, orders placed may take 1-2 days longer for delivery. This is due to higher volumes of orders and delays with Royal Mail and Parcelforce, which is beyond our control.

We thank you for your continued support during this difficult time.

17 December 2020

CHRISTMAS & NEW YEAR STORE OPENING HOURS

Our Wells and Congresbury stores will be open for the following hours during Christmas and New Year

Christmas Eve - 8am-4pm
Christmas Day - CLOSED
Boxing Day - CLOSED
Sunday 27th Dec - 10am-4pm
Monday 28th Dec - 10am-4pm
Tuesday 29th Dec - 9am-5pm
Wednesday 30th Dec - 9am-5pm
New Years Eve - 9am-4pm
New Years Day - CLOSED
Saturday 2nd Jan - 8am-4pm
Sunday 3rd Jan - 10am-4pm
Monday 4th Jan - We return to normal opening hours

We wish all of our customers a very Merry Christmas and a Happy New Year.

We thank you all for shopping with us and supporting us during a very difficult year.

08 December 2020

LAST DAY FOR ORDERS BEFORE CHRISTMAS - FRIDAY 18TH DECEMBER

Christmas is now fast approaching and time is running out to order those much wanted gifts for delivery before the big day.

Our last day for orders to be delivered before Christmas will be midday on Friday the 18th December. This gives us plenty of time to package your orders and arrange collections from Royal Mail and Parcelforce. Any orders placed after 12pm on Friday the 18th December cannot be guaranteed for delivery before Christmas.

Please note, we only deliver to mainland UK addresses. Some smaller items can also be sent to Northern Ireland and Scottish Highlands, but due to weight and size restrictions with Royal Mail, anything over the weight of 2kg cannot be sent.

We would like to take this opportunity to wish all of customers a very Merry Christmas.

04 November 2020

COVID-19 LOCKDOWN TRADING INFORMATION

WE WILL BE OPEN FOR BUSINESS DURING LOCKDOWN.

As a retailer providing essential goods, both our Wells and Congresbury store are permitted to remain open and we will continue to allow customers to shop instore whilst continuing to follow COVID-secure guidelines.

Our opening hours will remain as normal, however we may at busy times limit the number of customers in store, so should we ask you to wait at the door, then your patience is appreciated.

For any customers preferring not to shop instore, we will continue to offer our Click & Collect service, where you can shop online and collect from your preferred store.

Thank you for your continued support.

31 May 2020

OUR STORES ARE RE-OPENING

As of Monday 1st June, our Wells and Congresbury stores will be opening their doors to the public.

To keep our staff and customers safe, we have introduced a number of social distancing and hygiene measures (Some of these measures may differ at our Congresbury store).

We will be limiting the amount of customers in the store at any one time, so please, if possible, try to shop alone. We will have a queuing area outside of our stores, with social distancing marks in place. So please be patient as you wait to be allowed into our stores.

On entering our stores please use our hand sanitisers which are cleary visible at our entry points. When shopping in our stores, please keep to social distancing guidelines and try to keep two metres away from other shoppers and staffand try to avoid passing each other in the aisles.

If asking for advice from a member of our teams with regards to Stihl garden machinery or other products in store, please keep a distance of two metres. Some members of our team may chose to wear a face mask and/or gloves when advising you face to face, please do not be offended, as we are only trying to keep you, our customers and our staff members safe.

Our till areas have now been fitted with protected perspex screens. Please stand behind the screens when being served and if possible, please pay by card.

We thank you for all of your support over the last couple of months, it has been a difficult time, and we thank you for your continued support as we re-open our doors.

Our opening hours will be returning to normal:

• Mon-Fri 8am-5.30pm
• Sat 8am-4pm
• Sun 10am-4pm.

Our CLICK & COLLECT service will still be available for customers who do not wish to enter our stores. Please visit our website to place your orders www.tincknellcountrystore.co.uk

Please note that any Click & Collect orders placed on Sundays for collection from our CONGRESBURY store may not be available to collect until Mondays. This is due to staffing levels in store.

22 May 2020

BANK HOLIDAY WEEKEND TRADING HOURS

It's the Bank Holiday Weekend!! Yippee!! Our stores are open for CLICK & COLLECT orders ONLY for the below trading hours. Have a great weekend and thank you for your continued support.

Saturday 23rd May:
Both stores OPEN (8am-4pm)

Sunday 24th May:
Both Stores CLOSED

Monday 25th May:
Wells Store OPEN (10am-4pm)
Congresbury Store CLOSED

DUE TO COVID-19, we are only operating via our online Click & Collect service. Please place your orders on our website for collection from your selected store.

29 April 2020

UPDATED TRADING INFORMATION DURING COVID-19

⭐️UPDATED TRADING HOURS DURING COVID-19⭐️

As of Monday 4th May 2020. Our store trading hours will be changing.

For the safety of all of our customers and staff our shop doors at both our Wells and Congresbury stores will remain closed to the public, but we will still be open for Click & Collect orders.

Our temporary trading ours for Click & Collect will be:

Monday-Friday 8am-5pm
Saturday 8am-4pm
Sunday CLOSED

We would like to thank all of our customers for their continued support during this difficult time and we look forward to welcoming you into our stores as soon as we feel it is safe to do so.

To place your Click & Collect orders for collection at either our Wells or Congresbury stores, please use our website .

16 April 2020

UPDATED TRADING INFORMATION DURING COVID-19

**UPDATED COVID-19 STORE TRADING INFORMATION**

WE ARE OPEN (but unfortunately our doors are closed)
CLICK AND COLLECT ORDERS ONLY

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday

06 April 2020

EASTER TRADING INFORMATION FOR EASTER WEEKEND

**UPDATED COVID-19 STORE TRADING INFORMATION FOR EASTER WEEKEND**

Our Wells and Congresbury Stores will be OPEN for CLICK & COLLECT ORDERS ONLY this Easter Weekend. However, our hours will be limited.

Thursday 9th April - 8am-4pm
Good Friday - CLOSED
Easter Saturday - 8am-4pm (CLICK & COLLECT ONLY)
Easter Sunday - CLOSED
Easter Monday - CLOSED

We will return to our temporary opening hours on Tuesday 14th April 8am-4pm.

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

TEMPORARY OPENING HOURS

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday

27 March 2020

UPDATED TRADING INFORMATION DURING COVID-19

**UPDATED COVID-19 STORE TRADING INFORMATION**

WE ARE OPEN (but unfortunately our doors are closed)
CLICK AND COLLECT ORDERS ONLY

For the safety of our staff for the foreseeable future we have decided to keep the shop doors closed and bring the products out to the customer. Please follow the steps below to place an order Please go to:

1. www.tincknellcountrystore.co.uk
2. Choose what you would like to buy and choose click and collect from the Store you would like to collect from (please note we are only able to provide items which are in stock at that particular store as we are not moving stock between stores at the moment).
3. Please then pay for the goods online and you will receive a confirmation email.
4. Please give our staff time to get the order ready and they will call you on the phone number you provided to tell you your items are ready.
5. The items will then be brought out into the car park for you
6. You will need to confirm your order number to our member of staff when collecting the items, but please do this from a distance of more than 2 meters away.

Sorry for any inconvenience this may cause, but as you can imagine everyone’s health is our main concern and we believe this is the best way for our business to continue serving our customers whilst also minimising risk.

Please note we are not accepting any returns at the moment so please only buy what you need.

If you have any problems please call
Wells - 01749 683150
Congresbury - 01934 832318
Please note our current opening times are

Monday – Friday 8am – 4pm
Saturday 8am – 2pm
We are currently closed on Sunday