We hope you'll be completely satisfied with your purchase from Farm Toys and More (Tincknell Country Stores). If, however, you would like to return goods purchased online then please read the instructions below.

Unwanted Goods

Unless faulty, goods purchased may only be returned provided:

  • Proof of purchase is presented.
  • The product must be unused, in its original packaging and in a resalable condition

We are unable to accept returns on certain types of goods, these being:

  • Personalised or perishable goods
  • Frozen, refrigerated or temperature sensitive products
  • Animal feeds
  • Safetywear including hard hats, riding hats and body protectors

If you change your mind about goods purchased online you must notify us within 14 calendar days from the day after you receive the order from us of your wish to cancel all or part of your order. This must be done by emailing us at countrystore@tincknells.com.

Once you've cancelled an order you then have a further 14 days for the goods to reach us. Enclosed with your order is a Returns Form, please complete this and return using the address provided. It is important that the returned goods are received by us in a resalable condition so please ensure the goods are appropriately packaged and it is advised that a tracked delivery service be used to avoid any complications in processing your return (the cost of the postage to return the goods is to be paid in full by the customer and will not be refunded).

Provided these conditions are met a refund will be made within 14 days of receipt of the goods.

Alternatively, you may return the goods in person to either our Wells store or Congresbury store (you will need to bring your proof of purchase).

Faulty Goods

In the unlikely event that you receive faulty or damaged goods please email countrystore@tincknells.com providing details of the purchase together with a description, and photographs if appropriate, of the fault/damage.

You will be contacted to arrange the return of the goods. There is no charge for the return of faulty goods.

Alternatively, you may return faulty goods in person to either our Wells store or Congresbury store (you will need to bring your proof of purchase).

YOUR CONSUMER RIGHTS ARE NOT AFFECTED